【視訊服務投訴量破最高紀錄】- 今日600國語新聞
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根据电讯电视服务投诉委员会(CCTS)
According to the latest annual report published by the Telecommunications
最新发表的年度报告
and Television Services Complaints Committee (CCTS),
在截止至今年7月31日的过往12个月期间
during the past 12 months ended July 31 this year,
该委员会总共接获19,287宗有关无线通讯
the committee received a total of 19,287 complaints
互联网和电视服务的投诉个案
about wireless communications, Internet and television services,
与上一年度相比飙升了35%
compared to the previous year, it has soared 35%,
创下了该机构有史以来的最高历史纪录
setting the institution’s highest historical record.
投诉个案中 绝大多数的投诉个案
The vast majority of complaints related to
与账单问题和没有披露合约条件有关
billing issues and failure to disclose contract conditions.
报告显示 顾客投诉最多的
The report shows that the most common complaints from customers
通常是关于他们的无线通讯服务
are about their wireless communication services,
紧随其后的是互联网
followed by the Internet,
电视和固网电话
TV and fixed line telephones.
报告还显示
The report also shows that
在加拿大的各大电讯公司中
among the major telecommunications companies in Canada,
贝尔（Bell）、罗渣士（Rogers）、研科（Telus）、Virgin、Freedom
Canada, Bell, Rogers, Telus, Virgin, Freedom,
以及Cogeco这6间电讯公司
and Cogeco are the main targets
是被消费者投诉的主要目标
of consumer complaints.
其中 满地可的贝尔公司（Bell）
Among them, Bell of Montreal has received
被顾客投诉的个案最多
the most complaints from customers,
数量为5,879宗
with a total of 5,879,
占投诉个案总数的30%
accounting for 30% of the total number of complaints.
截止至今年第3季度
As of the third quarter of this year,
贝尔的无线通讯订户数量多达9,834,380户
Bell had 9,834,380 wireless communication subscribers,
该公司被证实违反了
and the number of cases in which the company was confirmed
无线通讯法的个案数量翻了一番
to have violated wireless communication laws has doubled,
比例高达29%
accounting for 29%.
以多伦多为基地的罗渣士紧随其后
Toronto-based Rogers followed closely
被顾客投诉的个案达1,833宗
with 1,833 customer complaints.
截止至今年第一季度
As of the first quarter of this year,
罗渣士的无线通讯订户数量多达1,080万户
Rogers had 10.8 million wireless communications subscribers.
不过 无论是贝尔还是罗渣士
However, whether it is Bell or Rogers,
它们在被顾客投诉的个案总数中
eir proportion in the total number of customer complaints
所占的比例均较上一年度有所下跌
has decreased compared to the previous year.
其中 贝尔被顾客投诉的个案数量
Among them, Bell’s number of customer complaints
占总数的比例从上一年度的33% 减少至30%
decreased from 33% in the previous year to 30%;
罗渣士则从上一年度的10% 减少至9%。
Rogers decreased from 10% in the previous year to 9%.