CABLE PROVISIONING
Posted by George Chu on 10 April 2013 06:44 PM
==CABLE PROVISIONING==
-Install Completed by Carrier Technician:
-Active in Reseller Portal:
-Customer is isolated PC to Modem:
-1 minute Powercycle:
-IPCONFIG /Release, then IPCONFIG /Renew:
-Does customer receive an on hold page when attempting to browse:
-Attempted Modem factory reset:

==Customer IP Information==
PC Physical (MAC) Address -
IP Address -

==Motorola Surfboard==
Power:
Receive:
Send:
Online:
PC/Act:
Standby:

==DCM 425==
Message:
Cable Activity:
Cable Link:
PC Link:
Internet:

==DCM 475/MTU130U==
Power:
DS:
US:
Online:
Link:

==VERIFY MODEM INFORMATION==
MAKE & MODEL:
MAC:
SERIAL:

--------------------------------------------------

Contact Number:

Customer availability (2 days after today's date & requires 3):
1st Availability:
2nd Availability:
3rd Availability:

***Confirm understanding that the customer will receive a call prior to the appointment to confirm their availability. If the call is not answered, the appointment will be cancelled:
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