Knowledgebase
CABLE RF
Posted by George Chu on 10 April 2013 07:16 PM
==CABLE RF==
-Install Completed by Carrier Technician:
-Active in Reseller Portal:
-Intermittent or Permanent RF:
-1 minute Powercycle:
-Was the modem location moved since install:
-Is there any coax splitters before the modem:
-Confirmed that the modem is NOT in standby mode:
-Attempted Modem factory reset:
-Is the clients Cable T.V working:
-Did the Customer place a request to Cancel their Cable T.V:

-What are the customer's modem levels:
**(This is only required for customers who reside in Ontario.)
***Important: Please esnure you provide the details as they are dsiplayed in the modem, for DOCSIS3, please provide all channels.

-IF the issue is intermittent, please provide the Modem Logs:
**(This is only required for customers who reside in Ontario.)
***(This is only required if the issue is intermittent in nature)


==Motorola Surfboard==
Power:
Receive:
Send:
Online:
PC/Act:
Standby:

==DCM 425==
Message:
Cable Activity:
Cable Link:
PC Link:
Internet:

==DCM 475/MTU130U==
Power:
DS:
US:
Online:
Link:

==VERIFY MODEM INFORMATION==
MAKE & MODEL:
MAC:
SERIAL:

--------------------------------------------------

Contact Number:

Customer availability (2 days after today's date & requires 3):
1st Availability:
2nd Availability:
3rd Availability:

***Confirm understanding that the customer will receive a call prior to the appointment to confirm their availability. If the call is not answered, the appointment will be cancelled:

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