Knowledgebase: Cable
How to report slow speed?
Posted by George Chu on 24 October 2012 04:19 PM

FOR WINDOWS AND MAC OPERATING SYSTEMS:

*** The modem must be directly hook up to the computer ***

1. Download this file to your desktop: http://www.distributel.net/en/utilities.html
2. Run the file  speedtesten.bat
3. A window will open which will guide you through the process of completing the speed test.
http://www.speedtest.net/ will open at the end of the speed test in a new browser window.
4. When running your test in http://www.speedtest.net/ , please remember to choose the Toronto server if you are located in Ontario. Choose the Montreal server if you are located in Quebec.
5. Please write down the speedtest.net results below:

Download:
Upload:
Ping:
Server:

6. In the reply to this email, attach the file  SpeedResults.txt  that should now be found on your desktop.

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