Knowledgebase
FTTN/DSL NO SYNC
Posted by George Chu on 10 April 2013 07:45 PM
NO SYNC
-How many Jacks:
-Has it worked before:
-Dial tone at Jack:
-Phone plugged into correct jack in wall and on modem:
-Phone cable 5ft or less:
-Tried other phone cable:
-Tried all phone jacks:
-Remove all filters or splitters before modem:
-All phones filtered (Regular DSL Only):
-Unplug all devices except modem (Regular DSL Only):
-Any changes (electrical storm,bell work in area,renovations):
-Repeat problem (paste previous ticket #):

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Customer Contact Number:

Customer Availability - (AM, PM, EVE or All Day):
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