Knowledgebase
How to Reset the SPA2102 to Factory Defaults
Posted by George Chu on 20 February 2014 05:10 PM
These instructions only work on UNLOCKED versions of SPA2102-NA.
If you purchased your ATA from an authorized Cisco-Linksys reseller, it will likely be an unlocked -NA version.
To reset to factory defaults requires that I access the SPA2102 IVR system (Interactive Voice Response) using a regular telephone plugged into the Line-1 phone jack (RJ-11 jack).  Then, power up the adapter.  It will only take about 15 seconds to power-up to the "ready" state.
  1. To activate the SPA2102 IVR, lift the phone handset and press the Star key four (4) times (* * * *).
  2. After the IVR voice prompt, enter the Factory Reset code:  73738, followed by the # key (73738#).
  3. The IVR will prompt you to "press 1 to confirm".
  4. As soon as you press "1", the unit will perform the factory reset.

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