Knowledgebase: Cable
How to report cable RF problem?
Posted by George Chu on 24 October 2012 04:49 PM

==Cable RF==
-Install Completed by Carrier Technician:
-Intermittent or Permanent RF:
-1 minute Powercycle:
-Was the modem location moved since install:
-Is there any coax splitters before the modem:
-Confirmed that the modem is NOT in standby mode:
-Attempted Modem factory reset:
-Is the clients Cable T.V working:
-Did the Customer place a request to Cancel their Cable T.V:
-What are the customer's modem levels:
DOWNSTREAM
Frequency:
Power:
SNR:
UPSTREAM
Symbol Rate:
Frequency:
Power:

==DCM 475/MTU130U==
Power:
DS:
US:
Online:
Link:

==MODEM INFORMATION==
MAKE & MODEL:
HFC MAC:
CUST SERIAL:

Contact Number(Non-VOIP):
Customer availability (2 days after today's date & requires 3):
1st Availability:
2nd Availability:
3rd Availability:

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