Knowledgebase
CABLE CONNECT CAN'T BROWSE
Posted by George Chu on 27 May 2014 02:13 PM
==CABLE CONNECT CAN'T BROWSE==
-Verified activation date:
-Active in Reseller Portal:
-Customer is isolated PC to Modem:
-IP Address:
-Power Cycle:
-Reboot Computer:
-IP Address now:
-Can ping google.ca:
-Can ping 8.8.8.8:
-Can tracert 8.8.8.8:
-Hardcode DNS into TCP/IP settings:
-CMD netsh interface ip reset log.txt:
-CMD netsh winsock reset:
-Remove Firewalls/Internet Security Suites:

==IP Config /all==
-IP Address:
-Default Gateway:
-DNS:
-NIC Mac Address:
-Operating System:
-Ping 127.0.0.1:

==Motorola Surfboard==
Power:
Receive:
Send:
Online:
PC/Act:
Standby:

==DCM 425==
Message:
Cable Activity:
Cable Link:
PC Link:
Internet:

==DCM 475/MTU130U==
Power:
DS:
US:
Online:
Link:

==VERIFY MODEM INFORMATION==
MAKE & MODEL:
MAC:
SERIAL:

--------------------------------------------------

Contact Number:

Customer availability (2 days after today's date & requires 3):
1st Availability:
2nd Availability:
3rd Availability:

***Confirm understanding that the customer will receive a call prior to the appointment to confirm their availability. If the call is not answered, the appointment will be cancelled:
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