RSS Feed
Knowledgebase : XINFLIX FAQ
     
Frequent disconnection problem can be cause by either the modem or the router. Please follow the steps below to diagnose the problem: * Check the online status on the modem. * Check the internet status on the router. If the modem's status i...
How to change the DNS setting to Google for the SmartRG SR505N VDSL modem (if you are having trouble with access to some websites like hk.nextmedia.com) SmartRG 505N: Modem Setup (Version 2.5.0.6 and up) 1) Open a web browser (INTERNET EXPLORER...
DEFAULT MODEM GATEWAY OR ROUTER PASSWORD LIST NETGEAR WNR2000H HTTP://172.16.12.1 USERNAME=ADMIN PASSWORD=PASSWORD THOMSON WIRELESS CABLE GATEWAY - DCW775 HTTP://192.168.0.1 USERNAME = PASSWORD = ADMIN MOTOROLA -...
Please follow the links below for our Modem or Router Quick Setup: https://docs.google.com/spreadsheets/d/1MUkh9KsSs-2PvpWjeOJYh7wq_d2O-S0S088cCBVfZu4/edit#gid=860991621 [1] You can also get support from the products menufacturer by the links bel...
Please contact the third party router manufacturer for router support. Below is a list of some of the most common third party router manufacturers and their contact information. * CISCO / LINKSYS http://homesupport.cisco.com/en-us/support [1] ...
Note: Always use lower case. Domain name www.distributel.net POP Server pop.distributel.net SMTP Server smtp.distributel.net Primary DNS 206.80.254.4 Secondary DNS 206.80.254.68 For hosting Web site only Primary Host Name cns1.distributel.net Secondary Ho...
Regardless of the E-mail software you choose, they often require the same information about your account: * E-mail address: This is your user name followed by @distributel.net (Ex. john@distributel.net) * Username: This is the nickname you choose wh...
A 30 day notice is required to cancel any service.
Xinflix provides a 30 day satisfaction policy for all monthly subscription customers. Customers can cancel service within 30 days from the service activation date without any reason. The purchased hardware will be fully refunded in the original package...
All customers receive a life time warranty for all hardware purchased as long as they are Xinflix customer. Any defective hardware will be replaced at no charge (Excluding physical damage).
CREDIT CARD PRE-AUTHORIZED PAYMENT: Xinflix accepts VISA and MasterCard. You can authorize Xinflix to charge to credit card either 1 time or monthly payment. CHEQUE PAYMENT OR CASH PAYMENT: Xinflix Media Inc. 3-3400 14th Ave, Markham, Ontario...
When you order Xinflix service, the following charge might be showing on your credit card statement 1. The installation or setup fee and hardware purchase(s) will be charged on the date when the order is processed. 2. The monthly invoice will be ch...
Help Desk Software by Kayako Resolve