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==CABLE CONNECT CAN'T BROWSE== -Verified activation date: -Active in Reseller Portal: -Customer is isolated PC to Modem: -IP Address: -Power Cycle: -Reboot Computer: -IP Address now: -Can ping google.ca: -Can ping 8.8.8.8: -Can tracert 8.8.8.8: -Hardcode ...
==CABLE DHCP== -Install Completed by Carrier Technician: -Active in Reseller Portal: -Customer is isolated PC to Modem: -1 minute Powercycle: -Swapped Ethernet Cable: -Tried different PC(if possible): -IP Address /when COAX removed: -Confirmed that the mo...
==CABLE PROVISIONING== -Install Completed by Carrier Technician: -Active in Reseller Portal: -Customer is isolated PC to Modem: -1 minute Powercycle: -IPCONFIG /Release, then IPCONFIG /Renew: -Does customer receive an on hold page when attempting to brows...
==CABLE RF== -Install Completed by Carrier Technician: -Active in Reseller Portal: -Intermittent or Permanent RF: -1 minute Powercycle: -Was the modem location moved since install: -Is there any coax splitters before the modem: -Confirmed that the modem i...
==CABLE SLOW SPEEDS== -Install Completed by Carrier Technician: -Active in Reseller Portal: -Customer is isolated PC to Modem: -Customer uses Torrents/P2P: -1 minute Powercycle: -Attempted Modem factory reset: -Are the speeds bad at all times or certain...
CONNECT CAN'T BROWSE -Authenticated: -Removed personal router: -Power Cycle: -Reboot Computer: -Ping google.ca: -Ping 8.8.8.8: -Tracert 8.8.8.8?: -Hardcode DNS into TCP/IP settings: -CMD netsh interface ip reset log.txt: -CMD netsh winsock reset: -Remove ...
INTERMITTENT SYNC -How often does the connection drop: -Phone cable 5ft or less: -Tried other phone cable: -Tried another phone jack: -Remove all filters or splitters before modem: -All phones filtered (Regular DSL Only): -Unplug all devices except modem ...
MAPPING -ANAC the line (Area Code-958-2580): AFTER POWERCYCLE -Copy & Paste Lantern Status: -------------------------------------------------- Customer Contact Number: Customer Availability (AM, PM, EVE or All Day):
NO SYNC -How many Jacks: -Has it worked before: -Dial tone at Jack: -Phone plugged into correct jack in wall and on modem: -Phone cable 5ft or less: -Tried other phone cable: -Tried all phone jacks: -Remove all filters or splitters before modem: -All phon...
PACKET LOSS -Removed personal router: -Firewall disabled: -Ping Google.ca 50 times: -Ping CX ip 50 times: -Packets lost over ping: -Packets lost over ping: -Replace network cable: -Packets lost over ping: -Reset TCP/IP? Packets lost over ping: -Test w/ an...
SLOW SPEEDS -Removed personal router: -Phone cable 5ft or less: -Tried other phone cable: -Tried another phone jack: -Modem filtered or splittered: -All phones filtered (Regular DSL Only): -Full synch (y/n): -Performed Speedtest (Toronto server if Ontario...
Ping google.ca:unable to resolve target system name google.ca -Ping 8.8.8.8: -Tracert 8.8.8.8?: -Hardcode DNS into TCP/IP settings: -CMD netsh interface ip reset log.txt: -CMD netsh winsock reset: -Removed personal router: -Powercycled: -PPPoE use...
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